BUILD TIME & DELIVERY
NEED IT BY A SPECIFIC DATE?
OUR GUARANTEE, GEAR REPAIRS and WARRANTEE CLAIMS
REPAIRS & UPDATES
RETURNS and EXCHANGES
All non-custom (“stock”) Vedavoo products purchased directly from vedavoo.com may be returned in original/unused condition within 30 days of the date of shipment. After 30 days, returns MAY be considered for a discounted value with our approval. Please CONTACT US with you name, order number, the item(s) you plan to send back, and your reason(s) for the return. Once we have received your return and verified condition, you will be issued a refund for the purchase price of the product less shipping. Unfortunately, we are not able to refund any additional shipping charges you incur in the process of the return. Products purchased from one of our retail partners should be returned to the original store where you made your purchase (if at all possible). However, if you can’t do this, or if the concern is related to workmanship or materials of retail purchased goods, please CONTACT us directly for a Guarantee Claim.FOR NON-STOCK / CUSTOM PRODUCTS:
Vedavoo products delivered in custom colors or with other personal customizations are subject to our approval before any return/exchange, as these products are built specifically for you. Please make sure you submit your orders with care, and communicate your needs fully to ensure that we are able to deliver the best possible product for you!EXCHANGES
Need a different pack? Want a different color? Need us to build with more / less room for a better fit? We’ll do our best for you! All non-custom (“stock”) Vedavoo products purchased directly from vedavoo.com may be exchanged in original/unused condition within 30 days of the date of shipment. Please contact us with you name, order number, the item(s) you plan to send back, and which new product you would like to exchange it for.
We will respond to confirm the build of your new piece, and with instructions for returning the old. Once we have received your return and verified it’s condition, we will complete and send out the new gear to complete the exchange. If the exchange does not cover the cost of the new product, we will contact you to arrange payment or refund of the difference. Any shipping charges incurred are non-refundable, and additional shipping charges may apply.OUR MAILING ADDRESS FOR RETURNS / EXCHANGES / REPAIRS:
Send your returns to us at:
NOTE: Though you don’t have to break the bank sending it back, please ship with some form of delivery confirmation number or tracking number that can be traced if needed.
FIT and ADJUSTMENTS
NEED US TO ADJUST THE FIT?
No problem. We are happy to adjust the sizing to the best of our ability to make your gear fit as well as it can for you and your needs. Just return it to us at the address below with as much information as you can provide about how the pack fits, and how you need it adjusted. This is a free service, and you will only be responsible for additional shipping charges.
Send your products to us at:
To extend the life of your gear, they should be kept clean and dry. Our packs like to get rinsed off from time to time and hung to dry. You can also spot treat them with a mild detergent.
PRODUCT CARE – VINYL GEAR
PRODUCT CARE – CORDURA NYLON GEAR
PRODUCT CARE – WAXED CANVAS GEAR and COTTONS
PRODUCT CARE – COTTONS and UNWAXED CANVAS
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