We’ve been listening to your feedback and we’ve made some improvements to our products in the past year. One of our major upgrades was the buckle over the flap. This was to not only keep your gear safe in the case of the velcro failure but also to ensure maximum engagement of the velcro when the pack is closed. We’ve also done away with the buckle on the shoulder strap for comfort. Please put in the “notes” section what options you need and address packs to REPAIRS Vedavoo, Inc.
– Adding a buckle
– Replacing Velcro (if needed)
– Removing Shoulder Strap buckle
Please send all repairs to: