Made with care in the USA, our gear is built to last. As such, we are proud to warrant our products to the original owner against defects in workmanship and materials for the lifetime of the product. Our warranty does not cover damage caused by neglect, improper care, accident, or normal wear and tear.
We do our best to deliver our gear as quickly as possible, but hand-building each piece of gear to order does take longer by default. Though frequently we can get things out sooner, orders typically are cut, built, and shipped within 2-3 weeks of receiving an order. However, during busy seasons (Holidays, PreSeason, etc.) orders can take us a bit longer to fulfill. Please plan for this if you’re ordering during this time, and make sure to let us know of any upcoming trips or need-by dates in the Notes section when you place your order. Need it now? Check with our
NOTE: We cannot be held responsible for delays in orders or additional costs incurred for shipping or other due to incomplete or incorrectly provided information. Please make sure that your address, contact, and billing information are entered correctly to help prevent any chance for concern.
To extend the life of your gear, they should be kept clean and dry. Our packs like to get rinsed off from time to time and hung to dry. You can also spot treat them with a mild detergent. Officially, the folks at Cordura say that “Soil may be removed with spray cleaner or detergent and water. Avoid chlorine or bleach based cleansers.” You will also want to avoid using washing machines / dryers on your gear. These methods damage the fabrics and their treatments, and we unfortunately can’t warrant products damaged by these methods of cleaning.